Our Custom Jewelry Returns and Refund Policy for Clients in the US
SFJeweler305 is laser-focused on our client's satisfaction with the custom jewelry that we make for them. It’s our great reviews and word-of-mouth that has helped our business to grow across the USA since we started in 2018.
Please read below for our straight-forward custom jewelry returns and refunds policy. If you have any questions, feel free to reach us via the contact form.
How do I return my custom jewelry and get a refund?
Step 1
If you're unhappy with the custom jewelry product that SFJeweler305 has made for you, for whatever reason, please call us immediately at (786) 731-3838.
Please note to be eligible for returns, jewelry pieces must be in original purchased condition, can NOT be a custom order, unworn and with all documentation and all original tags attached.
Step 3
We cannot guarantee that your custom jewelry item will be shipped correctly to our office in South Florida, from your location in the USA, so please return the package with a tracking number for the security of your items.
Step 3
Please allow up to 7 days for your custom jewelry refund to be processed.
Maintenance
For extensive or delicate cleaning and restoration, it is advisable to seek professional assistance from a jeweler or specialized gold-plating service. Attempting complex maintenance at home can lead to damage. We offer re-plating and polishing services for chains and bracelets at an affordable price, ensuring they regain their original appearance.
Please follow the instructions below:
Our gold-plated jewelry pieces are not entirely made of gold; they consist of a base metal of silver .999 (not .925 or stainless steel) coated with a high-quality layer of 14TK gold. The gold layer is susceptible to wear and tear over time. The maintenance guidelines provided focus solely on caring for this gold-plated surface.
Limited Durability:
Gold-plated items have a limited lifespan, and regular use and exposure to elements can cause the gold layer to wear off. The suggested maintenance methods aim to extend the appearance of the gold plating but do not ensure permanent retention.
Discoloration and Wear:
Natural processes such as discoloration, fading, or tarnishing may affect the gold-plated surface over time. To preserve the gold plating, avoid exposure to chemicals, perfumes, lotions, or abrasive materials. Some people's sweat is more acidic than others, which can also cause the gold plating to fade more quickly. We recommend it is best to remove your gold-plated jewelry before exercising, swimming, or showering.